Emotional Intelligence and Customer Service Training

Emotional Intelligence (EQ or EI) is defined as the ability to recognize, understand and manage our own emotions. In furtherance, it is the ability to recognize, understand and influence the emotions of others. In practical terms, this means being aware that emotions can drive our behavior and impact people (positively and negatively), and learning how to manage those emotions –

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RENEWAL OF BANK OF GHANA LICENSE

The monitoring and supervision unit of the Association has concluded the fourth quarter onsite examination of members whose licenses will expire this December. A report on the activity will be submitted to the Other Financial Intuitions Supervision Department (OFSID) of Bank of Ghana together with the preprinted licenses for endorsement by the Head.

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AUDIT AND FINANCE COMMITTEE MEETING

The sub-committee of the board will be having its last quarter meeting this year on 13th December, 2017. The committee will be tasked with reviewing the 2018 annual budget submitted by management and make recommendations to the board for approval. The committee will also use the opportunity to review the financial performance of the Association in 2017 and make some

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INVITATION TO 11TH ANNUAL GENERAL MEETING (AGM)

The 11th Annual General Meeting of the Ghana Cooperative Susu Collectors Association (GCSCA) was organized at Maxlot Hotel in Accra on 19th October, 2017. Accredited delegates from the 9-administrative regions joined their counterparts in Accra for the event. In attendance was major stakeholders such the Ministry of Finance (Financial Sector Division), Ghana Microfinance Institutions network (GHAMFIN), Apex Microfinance Associations representatives,

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Election Of Board Of Directors

At the 10th AGM, delegates elected the new Board of Directors for the Association. The election was conducted and supervised by the registrar’s office, Department of Cooperatives. Nominations were opened for vacant positions on the board. Three persons were nominated for the Presidential’s position. The rest of the executive positions, had one nomination each. For the Presidential position, Rev. Peter

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