ESTHER GYANWAH ABETIAH
HEAD OF MONITORING AND SUPERVISION
Miss Esther Gyanwah Abetiah,is the Monitoring and Supervision Officer and Training Manager, holds an MBA project management option from Wisconsin International University College, Ghana, a Certificate in Human Resource Management and a Bachelors Degree in Political Science with the Study of Religions from the University of Ghana. Prior to working with the association she worked with Teletech Ghana (Vodafone Call center) as Training supervisor and as customer service representative with the Vodafone Ghana.
She has over seven (7) years of experience as a customer service expert both from working as a customer service representative and a trainer and then as a training supervisor
She started work as a customer service representative with Vodafone Ghana by assisting all customers with issues with the use of the service and then a representative for Vodafone Business Solutions agent which mainly handled Vodafones Business Clients and the rose to become a trainer and then the training supervisor with Teletech Ghana.
She has attended many workshops and training programs Trainer of trainers workshop on Adult Training Techniques (RAFiP-MOF), Trainer 101 Training (Teletech Ghana) Loyal for life (customer Service), FeelingsTraining (customer Service) and many more.